Join MCI as a Customer Account Specialist where you will actively engage customers to clarify and resolve outstanding accounts. Your persuasive communication will be key to achieving recovery goals.
As a key member of MCI's collections team, you will work with customers to navigate their payment options. This role requires a customer-focused outlook, leveraging your prior experience in customer service while adhering to ethical recovery practices. Extensive training will prepare you for success in a quick-paced setting.
Key Responsibilities: - Contact customers for account discussion and resolution - Employ contact center technology to locate customers - Understand customer circumstances to suggest payment methods - Negotiate qualified arrangements with clients - Maintain positive relationships while meeting performance goals
Requirements: - At least 18 years of age - High school diploma or equivalent - Previous experience in customer service or similar fields - Excellent written and verbal communication abilities - Robust organizational skills with attention to detail
Utilize your negotiation skills to enhance customer experiences and support account management at MCI!#J-18808-Ljbffr

📌 Customer Account Specialist At Mci Winnipeg
🏢 Thesydneycentre
📍 Winnipeg