Shape the future of user experience research with eBay as the Director of UX Research Systems. This leadership role emphasizes modernizing research operations while focusing on customer insight accessibility and impact.

In this strategic director-level position, you will lead eBay’s transition to an advanced UX Research Systems framework. Your key responsibilities will include evolving participant recruitment, customer panel management, and implementing AI-enabled research tools.

Collaborate with cross-functional teams to ensure operational excellence and streamline research workflows, having a direct impact on how eBay connects with its customers.

Key Responsibilities:
Define long-term vision for user experience research infrastructure
Modernize research operations and operating models




Drive AI-enabled research transformations across teams
Build enterprise-wide participant management capabilities
Establish operational excellence for customer research

Requirements:
15+ years in UX Research Operations or Research Systems
Expertise in scaling research capabilities and governance
Proven success building self-service research platforms
Solid systems-thinking and execution skills
Exceptional influence and leadership across functions

Elevate eBay's research capabilities by bringing your strategic vision and operational excellence to life.
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📌 Director Of Ux Research Systems At Ebay Toronto (Canada)
🏢 Socket.dev
📍 Canada