An Online chat support representative is needed to join our team.

Key Responsibilities
Respond to customer inquiries through live chat in a timely and qualified manner.
Provide accurate information about products, services, orders, and company policies.
Assist customers with account-related questions and basic troubleshooting.
Identify customer concerns and provide appropriate solutions or escalate complex issues.
Maintain a polite, professional, and helpful tone in all customer interactions.
Document customer conversations, requests, complaints, and resolutions accurately.
Follow up with customers when necessary to ensure their concerns have been addressed.
Escalate technical, billing, or sensitive issues to the appropriate department.
Maintain confidentiality when handling customer and company information.
Meet established response-time, quality, and customer-service standards.
Keep customer records and support information updated.
Work collaboratively with other team members to improve the overall customer experience.

Requirements




Excellent written communication and typing skills.
Strong customer-service and interpersonal skills.
Ability to multitask and manage multiple chat conversations when required.
Good attention to detail and problem-solving abilities.
Basic computer and internet skills.
Ability to learn new software and customer-support platforms.
Qualified, reliable, and self-motivated.
Previous customer service or chat support experience is an asset.

Work from home Requirements
Reliable internet connection.
Computer or laptop suitable for customer-support applications.
Quiet and professional workspace.
Ability to work scheduled hours independently.

Compensation & Benefits
Competitive hourly pay.
Flexible scheduling depending on business needs.
Remote work opportunity.
Training and onboarding provided.
Prospects for professional development and advancement.

📌 Online Chat Support Representative Vancouver (Canada)
🏢 BAYTEX ENERGY
📍 Canada