Become a Configuration Management Database (CMDB) Analyst at Softchoice, where your expertise will ensure high data quality for IT service management. This challenging role involves managing CI data governance and operational integrity. As part of a high-performing team at Softchoice, you will be pivotal in conducting CMDB health assessments and improving discovery tooling.

You'll bring your 3+ years of hands-on experience in ITSM data governance to enhance naming conventions and track CI lifecycle events.

Your role focuses on integrating monitoring platforms and supporting incident management with exact data. Key Responsibilities:
Own governance framework for CMDB practices
Conduct health assessments and publish metrics
Administer discovery tooling and manage exceptions
Collaborate on infrastructure onboarding for recent CIs
Create and update process documentation Requirements:
3+ years in configuration management or ITSM
ITIL 4 Foundation certification required
Experience with ServiceNow or LogicMonitor
Robust analytical skillset managing datasets
Excellent communication for technical documentation Your impact on CMDB accuracy will be vital for Softchoice’s ITSM success.

📌 Analyst For Configuration Management At Softchoice Toronto
🏢 Softchoice
📍 Toronto