Join Softchoice as an ITIL Specialist, where your skills in service management and analytics will thrive. In this practitioner-level role, you'll focus on ITSM governance and continual improvement, ensuring operational excellence.

Your primary responsibility will be to drive performance visibility for Incident Management and Request Fulfillment. You'll maintain critical KPIs, manage SLA compliance, and support the service management team with best practice guidance. Collaboration with cross-functional teams will help you lead key governance initiatives.

Key Responsibilities:
Own the governance framework for ITSM practices
Produce operational performance reports for stakeholders
Analyze SLA performance and drive remediation actions




Conduct post-incident reviews for major service disruptions
Maintain ITSM Practice Framework documentation

Requirements:
5+ years in ITSM governance or similar roles
ITIL 4 Foundation certification required
Expertise in Service Now; familiarity with ITSM processes
Excellent facilitation and mentorship abilities
Proven experience in continual service improvement programs

Contribute your ITIL expertise to enhance service quality and drive impactful initiatives at Softchoice.
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📌 Itil Specialist In Service Management Calgary
🏢 Softchoice
📍 Calgary