Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences.

This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform. You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of work from home and in-person travel offers a dynamic work setting tailored for client success.

Key Responsibilities:



• Own management of ACTO's growing client base • Develop a tailored Customer Success strategy for clients • Conduct executive business reviews and ensure client renewals • Drive increased usage and engagement through training • Partner with onboarding teams to streamline customer experiences

Requirements: • 2+ years in customer success or management roles • Experience managing large-scale projects and stakeholders • Background in Life Sciences is preferred • Comfort with AI tools beneficial • Proven ability to drive client outcomes

Help guide clients towards optimal use of ACTO's creative solutions and enhance their success.

📌 Acto Hybrid Customer Success Manager Toronto
🏢 ACTO Technologies
📍 Toronto