About the RoleWe are seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This support role focuses on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions, working at the intersection of technology, investment products and business operations to support delivery and performance of investment solutions.The expected annual base salary range for this role is $70,000 to $90,000, with the final base salary determined based on experience, skills, education and internal equity. The role is eligible for variable compensation, including participation in the company’s discretionary bonus program, subject to applicable plan terms.ResponsibilitiesProvide support for front‑office investment platforms, ensuring timely resolution of incidents and service requests.Deliver real‑time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.Monitor system health and performance, proactively identify issues and implement fixes to maintain platform stability.Perform alert handling, log analysis and performance tuning of the platform.Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.Collaborate with Asset Management Development teams to enhance platform features or resolve technical issues.Work with end users to identify workflow improvements and maximize system value.Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.Apply ITIL principles for incident, problem and change management to ensure operational excellence.Design and document processes and procedures for BAU investment activities and support.Participate in platform upgrade projects,



patch deployments and integration testing.Ensure adherence to regulatory standards through system controls and audit‑ready documentation.QualificationsTechnical support experience on Charles River or an equivalent OMS/IMS platform.Strong customer focus and ability to recommend practical, timely solutions.Analytical skills and proficiency in SQL and Excel.Experience utilizing SQL and scripting for data analysis and automation of support tasks.Experience with OMS connectivity and desk‑based dealing applications in an enterprise environment.Understanding of investment products (funds, ETFs, equities, fixed income, OTC).Experience with SaaS environments and troubleshooting.Excellent communication skills for liaising with stakeholders and internal teams.Familiarity with support ticketing systems such as ServiceNow, JIRA or equivalent.Ability to work under pressure, prioritize tasks and meet deadlines.Team‑oriented approach with a focus on knowledge sharing and best practices.Nice to HaveUnderstanding of Enterprise Scheduling Systems.BenefitsCompetitive total rewards, performance‑based bonuses and a clear path for career growth. Eligible employees participate in a company‑sponsored equity ownership program and receive a full benefits package that includes profit sharing, health and wellness coverage, life and disability insurance, paid time off and holidays, learning and development programs, and more.



Many perks are fully covered or subsidised.Our Commitment to EmployeesWe take pride in enhancing employees’ experiences through a comprehensive suite of exceptional perks and programs, including corporate fitness reimbursement, residency discounts, investment counseling services, volunteer and charitable donation matching, maternity and parental leave top‑up, recognition awards, semi‑annual performance bonuses, a generous annual vacation entitlement (minimum 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account and more.Equal Employment OpportunityPICTON Investments is committed to providing an equitable and fair work environment for everyone. All hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. We welcome applications from candidates with diverse experiences globally. Canadian experience is not required. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955‑4108 or [email protected] ProcessPICTON Investments does not accept unsolicited resumes, emails, calls or other forms of communication from third‑party recruitment agencies. Off‑board outreach or commercial electronic messages will neither be acknowledged nor considered. We use AI‑assisted tools to support parts of our recruitment process, including summarising interview notes and aligning candidate profiles with job requirements. All decisions are made by the hiring team.#J-18808-Ljbffr

📌 Trading Systems Support Analyst - $70,000 - $90,000 A Year (Winnipeg)
🏢 PICTON Investments
📍 Winnipeg