Merchant Integration & Success ManagerWe are a leading fintech company providing payment solutions to merchants and integration partners. We are looking for a professional with 5+ years of experience in PSPs, fintech, or payment operations to join our team as aMerchant Integration & Success Manager. In this role, you will act as the primary liaison between merchants, integration partners, and internal teams, ensuring seamless platform integration, optimal transaction performance, and exceptional merchant support.Duties and ResponsibilitiesServe as the main internal point of contact for merchants, guiding team members and ensuring clear communication.Build a deep understanding of merchant business models to proactively identify optimization opportunities and improve conversion rates.Conduct regular integration reviews, provide performance insights, and develop strategic account plans.Manage and resolve merchant inquiries, coordinating with internal teams for timely solutions.Support merchants and integrators with technical API integrations, including payment gateways, tokenization, and settlement APIs.Troubleshoot transaction issues, monitor payment flows, and work with engineering teams to resolve technical incidents quickly.Collaborate with Product and Tech teams to test new features, integrations, and payment methods.Assist merchants with system configurations, fraud tools, and reconciliation processes.Monitor merchant performance metrics—approval rates, platform timing, transaction generation—and provide actionable recommendations.Manage escalations related to technical issues, off-policy requests,



and disputes in collaboration with Sales and Operations.Ensure merchant compliance with PSP requirements, licensing, and regulatory standards.Partner with Sales, BI, Compliance, Product, and Onboarding teams to support smooth merchant lifecycle management.Act as the “Voice of the Merchant” internally to advocate for feature requests, process improvements, and service enhancements.Support internal documentation and knowledge sharing for integration and merchant management best practices.EducationBachelor’s degree in Business, Computer Science, Finance, or a related field is required.QualificationsClear RCMP and credit check required.ExperienceMinimum of 5 years in relevant roles within payments, fintech, or merchant success.Experience with global or regional payment methods such as Visa, Mastercard, Interac, or e-wallets is preferred.Prior exposure to risk management, fraud prevention tools, regulatory compliance (KYC, AML), or merchant acquiring is a plus.SkillsExcellent verbal, written, and presentation communication skills.Robust analytical and problem‑solving abilities.Ability to manage multiple complex issues, prioritize tasks, and meet deadlines.Customer‑first mindset with a focus on partnership, trust, and business impact.Adaptable, resilient, and comfortable in a fast‑paced, collaborative environment.Base Salary$90,000 – 100,000 per year. Salary based on experience. Full benefits package included.Work Hours40 hours per week.Monday to Friday.Additional NotesThis opportunity does not include relocation. It will be the responsibility of the candidate if relocation is required.All applicants must be authorized to work in Canada to be considered for employment.#J-18808-Ljbffr

📌 Merchant Integration & Success Manager - $90,000 - $100,000 A Year (Winnipeg)
🏢 About Staffing
📍 Winnipeg