About Manulife Bank Technology Manulife is a leading international financial services provider, helping people make decisions easier and lives better. At Manulife Bank Technology, we are reimagining digital banking in Canada. Our mission is to deliver secure, scalable, and customer‑centric platforms that power everyday advisor and banking experiences. We operate with a cloud‑first mentality, agile delivery practices, and a commitment to engineering excellence.We are seeking a transformative engineering leader to join as Director of Engineering, Digital Channels for our Digital Servicing Agile Release Train (ART), which includes mobile and online banking applications and delivery initiatives supporting our Cards, Deposits, Mortgage and Specialized Lending businesses.This is a pivotal leadership role for someone who thrives on driving cultural change, building high‑performing teams, and delivering innovative solutions. You will be responsible for shaping the engineering culture—modeling modern practices, fostering technical excellence, and inspiring teams to build like a top‑tier digital bank.Position ResponsibilitiesOwn the engineering strategy for omnichannel capabilities, ensuring tight integration across mobile, online banking, and customer servicing systems.Drive execution of strategic omnichannel initiatives aligned to customer experience, revenue growth, and operational efficiency, while managing delivery timelines, dependencies, and risks.Analyze customer behavior, journey data, and system performance to find opportunities for optimization, innovation, and continuous improvement across the end‑to‑end customer lifecycle.Lead and scale multi‑disciplinary engineering teams across mobile and online/web channels supporting digital servicing and lending, to deliver seamless omnichannel customer experiences across digital and physical touchpoints.Champion a modern engineering culture rooted in innovation, accountability, and continuous improvement—drawing inspiration from leading tech organizations.Drive delivery of pivotal initiatives across retail banking, mortgage and specialized lending, ensuring alignment with business outcomes and customer needs.Serve as a hands‑on technical leader, guiding architectural decisions, evaluating emerging technologies, and ensuring engineering rigor, scalability, performance, and cost efficiency across all omnichannel platforms.Partner closely with Business product, Delivery, Architecture (Bank, Segment), and enterprise teams to translate customer and business needs into scalable, secure, and high‑performing omnichannel solutions.Own production reliability, technical debt management, and CI/CD pipelines, ensuring high availability, resilience, and rapid, high‑quality software delivery across all channels.Mentor and develop engineering leaders and talent, building hard‑working teams with a strong focus on learning, growth, and succession planning.Know the latest omnichannel, retail, and digital commerce trends and guidelines, translating insights into actionable improvements and measurable business impact.Required QualificationsProven experience leading engineering teams in banking or financial services, ideally with exposure to digital channels and lending platforms.10+ years of progressive leadership in software engineering, including experience managing managers and senior technical contributors.Deep expertise in modern engineering practices—cloud‑native development, CI/CD, DevOps, test automation,



and agile delivery.Demonstrated success in driving engineering culture transformation within complex organizations.Passion for innovation and experimentation, with a strong understanding of how emerging technologies (e.G., generative AI, edge computing) can be applied to solve business problems.Strong technical acumen—able to engage in architectural discussions, challenge assumptions, and guide teams toward scalable solutions.Exceptional communication and stakeholder management skills, with the ability to influence across AVP+ levels.A growth mindset, resilience in the face of ambiguity, and a bias toward action.Preferred QualificationsStrategic & Leadership Technical SkillsTechnical Roadmap Development: Translating business goals (e.G., "Buy Online, Pick Up In‑Store") into actionable, phased technical roadmaps.Vendor Management & Evaluation: Assessing and integrating third‑party SaaS solutions and technologies.Performance Metrics & Monitoring: Implementing observability tools (e.G., Datadog, Splunk) to monitor system health across the entire omnichannel stack.AI/ML Application: Understanding how to apply machine learning for personalization, search, and demand forecasting.Technical ExpertiseDeep expertise in Java‑based enterprise systems, including microservices architectures.Strong experience designing and consuming RESTful APIs.Working knowledge of modern JVM‑based languages, including Apache Groovy.Experience building and supporting batch processing solutions.Platforms, Data & CloudAdvanced experience operating and supporting applications on Linux‑based platforms.Strong understanding of relational database technologies and SQL.Hands‑on experience designing and deploying cloud‑based solutions in Azure and/or AWS environments.Agile Delivery & Ways of WorkingProven leadership in Agile delivery environments, driving predictable outcomes and continuous improvement.Experience bringing to bear JIRA and Confluence to support planning, delivery transparency, and documentation.DevOps, CI/CD & AutomationConfirmed experience leading teams that implement and maintain CI/CD pipelines.Strong working knowledge of contemporary DevOps tools and practices, including:Azure DevOps (ADO) and Jenkins.Git‑based source control (GitHub and/or Bitbucket).Containerization using Docker.Experience embedding automation and quality controls throughout the SDLC.Modern Engineering ToolingFamiliarity industry‑standard tools for:Code quality and security (e.G., SonarQube).Artifact and dependency management (Nexus, Artifactory).Build and automation tools (Maven, Ant).Shell scripting for automation and operational efficiency.Salesforce Engineering (Asset) >Experience working with Salesforce CLI tooling (mdapi, source, data, SFDX) within enterprise delivery environments.Business Enablement & ProductivityProficiency with Microsoft Office for executive‑level communication and reporting.Experience producing technical diagrams and documentation using MS Visio.Understanding of project planning and dependency management using MS Project.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our distributed team, we’ll support you in shaping the future you want to see.マニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。Referenced Salary Location: Toronto, OntarioWorking Arrangement: ハイブリッド勤務Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.#J-18808-Ljbffr

📌 Director Of Engineering, Digital Channels - C$113,260 - C$210,340 A Year (Toronto)
🏢 Manulife Bank Technology
📍 Toronto