Who we are:Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast‑growing wealth management firm with over $16 billion in assets under administration, comprised of five integrated entities: CIRO dealer, investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great companies.Career opportunity:We are seeking a permanent, full‑time Operations Manager to play a key leadership role supporting our operations teams. This is an opportunity tolead and shape a high‑performing operations functionat a growing private wealth firm, with real impact on both the advisor and client experience.You will be responsible for:Here you will lead the day‑to‑day operational and administrative activities of the business, overseeing workflows, trading support, compliance administration, and continuous improvement initiatives.This role is based in Toronto, ON, offering flexibility through a hybrid remote setting.You will be responsible for:Working collaboratively with Senior management to support the business planning process; Leading and developing the operations team, providing clear direction, coaching, and performance management to support a high quality client and advisor experience; Responsible for the KPI definitions/targets (SLA, quality, throughput)



and performance management of the Operations Processing team; Providing firm‑wide training and support to personnel on operational tasks and inquiries as needed; Assisting the Senior Manager with organization and presentation of Monthly Associates Forums; Collaborating withinternal support teams for ongoing procedural updates and efficiencies; Leading continuousimprovement initiatives to enhance efficiency, controls, scalability, and service quality across operations; Collaborating closely with portfolio managers, estate planning consultants, compliance, and other internal partners to support business objectives; Participating in staff planning for continuous improvement and scalability; Leading a second level of escalation support alongside the Supervisor for Operational issues; Working collaboratively with Operations staff and leading the development of training materials, processes and guides for Operations and ensuring updates are completed as required; Liaising with our custodian (NBIN) on trends, escalations, improvements as needed; Providing support and overseeing MAKO dashboards to ensure SLAs are in progress; Continuing to develop and evolve the training experience and documentation within Operations Processing.The ideal candidate for this position has:Proven leadership experience building, coaching, and developing high‑performing operations teams within a private wealth or financial services environment; Strong organizational and prioritization skills, with the ability to manage multiple workflows, deadlines, and competing priorities effectively; Demonstrated experience monitoring, measuring,



and reporting on operational performance using key performance indicators (KPIs) to drive accountability, continuous improvement, and service quality; A client‑centric mindset, with a explicit understanding of how operational accuracy, timeliness, and consistency impact the advisor and client experience; Experience leadingand supporting change initiatives, including process improvements, system enhancements, and evolving business requirements, while maintaining team engagement and service standards; Strong analytical and problem‑solving skills, with a proactive, solutions‑oriented approach to identifying root causes and implementing sustainable improvements; Advanced proficiency with Microsoft Office and experience working with investment operations platforms, with the ability to take ownership of workflows and systems rather than simply execute tasks; Excellent written and verbal communication skills, with the ability to convey complex operational concepts clearly to advisors, internal partners, and senior leadership; Demonstrated ability to work collaboratively across functions while exercising sound judgment and independence in decision making.Salary Range:$80,000 - $95,000 per annum (actual salary offered will be commensurate with education, experience, and internal parity).Diversity and InclusionDiversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.#J-18808-Ljbffr

📌 Operations Manager - C$80,000 - C$95,000 A Year (Winnipeg)
🏢 Harbourfront Wealth
📍 Winnipeg