Select how often (in days) to receive an alert:Status:Permanent, full-time (37.5 hours/week)Schedule:Monday to FridayOur team and what we’ll accomplish togetherJoin a team that’s dedicated to providing superior service along with effective and efficient patientcare. As team manager, you will play a key role in employee supervision and engagement while optimizing processes to ensure remarkable service delivery. You will be responsible for the administrative teams: reception, medical office and coordination.What you’ll doYou will lead a team committed to providing an exceptional patient experience while optimizing the efficacy of clinical operations. Your mission will be:Customer experience and satisfactionMaintain and strengthen a patient‑centred culture and high‑end serviceManage customer escalations and work with internal teams to resolve incidents quickly and effectivelyEnsure friendly and transparent communication with patientsTeam management and engagementDirectly supervise the reception group, medical assistants, and operations coordinatorsRecruit, train and ensure professional development of employeesPlan schedules and manage replacements based on needs and operational constraintsOffer coaching and continuous recognition to promote engagement and staff retentionOptimizing processes and performanceSupervise day‑to‑day operations and ensure that they run smoothlyIntegrate and standardize best management and service practices (customer satisfaction result, renewals, performance tracking metrics for the medical office, wait times, etc.)Ensure compliance with standards of quality and operational excellenceIdentify opportunities for continuous improvement and implement effective solutionsAct as a game changer in the implementation of current technologies and processesCollaboration and growthWork in synergy with managers of other clinics to share best practices and align operationsContributing to the organization’s growth by supporting effective and engaging change managementStay attuned to industry trends and propose relevant innovationsQualificationsWhat you bringCollege diploma in a relevant field (bachelor’s degree an asset)At least 7 years of experience in customer service4 years of experience in managing operations and/or managing staffBilingualism is essential (written and spoken)Good ability to work under pressure, independence and resourcefulness,



ability to execute quicklyResponsible and excellent planning abilitiesAbility to understand and analyze organizational performance reportsGood familiarity with the Office suite (Google suite)Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English within internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 0%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of both, based on the role's requirementsGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more …A bit about usWe’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good.



We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166Physicians using TELUS Health electronic medical records140 million+Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Team Manager - Clinic Operations - C$72,000 - C$108,000 A Year (Winnipeg)
🏢 TELUS Health
📍 Winnipeg