Drive team success as Senior Operations Director at FCT, specializing in operational excellence and customer engagement. Shape the future of mortgage servicing today. As a Senior Operations Director, you will steer daily operations while mentoring a team focused on high engagement.

You will collaborate with internal and external stakeholders, ensuring a cohesive approach to operational challenges. This critical role aims to boost productivity and streamline workflows while maintaining a commitment to a diverse workplace. Key Responsibilities:

- Provide strategic leadership for daily operational initiatives
- Cultivate cross-departmental relationships for operational alignment
- Supervise managers to enhance leadership effectiveness
- Utilize data-driven decisions to improve efficiency
- Streamline processes for optimized customer experiences

Requirements:

- Minimum 10 years in management or operations
- Business-related Bachelor’s degree preferred
- Extensive knowledge of mortgage servicing operations
- Experience in implementing innovative technological solutions
- Solid communication for internal and external collaborations

Achieve excellence in operations and customer experiences as a vital part of the FCT team.

📌 Senior Operations Director FCT (Oakville)
🏢 FCT
📍 Oakville