Lead the charge in customer success with ACTO as a Customer Success Manager in Toronto, ON. This hybrid role focuses on life sciences and SaaS client engagement.

As part of the Customer Success Team, you will drive client retention through relationship building, strategic onboarding, and by providing comprehensive support for enterprise accounts. Utilize your expertise to ensure clients derive maximum value from our platform while fostering collaboration across teams. The hybrid model allows for flexibility in how you connect with clients and colleagues.

Key Responsibilities:
• Manage key client accounts within the pharmaceutical sector
• Develop and execute successful Customer Success strategies
• Conduct business reviews with senior stakeholders




• Implement adoption strategies to enhance product usage
• Collaborate with marketing for client education initiatives

Requirements:
• At least 2 years in customer success management
• Experience with vendor collaboration on major projects
• Familiarity with AI tools and Life Sciences is a plus
• Bachelor's Degree or Equivalent
• Solid analytical and communication skills

Drive ACTO's mission by enhancing client experience and delivering measurable success.
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📌 Customer Success Leadership at ACTO (Ontario)
🏢 ACTO Technologies
📍 Ontario