Elevate guest experiences as the Reservations Team Lead at Scandinave Spa Whistler. This full-time role combines customer service excellence with leadership to ensure a seamless booking process.

As a key leader at Scandinave Spa, you will coordinate the Reservations Team's daily tasks while fostering a welcoming atmosphere for guests. You'll train team members and enhance service quality, ensuring the team meets company goals through exceptional guest interactions and support. Your expertise will contribute to our mission of providing an unmatched relaxation experience.

Key Responsibilities:
• Lead and motivate the Reservations Team for high performance
• Maintain a professional and effective phone manner
• Accurately manage all reservations and guest preferences




• Communicate promotions and enhance service offerings
• Support complex guest inquiries and service recovery

Requirements:
• Customer service experience in a sales environment
• Leadership experience is an asset
• Proficient in Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• Available for full-time shifts, including weekends

Become a pivotal part of Scandinave Spa's mission by leading the Reservations Team to deliver remarkable guest experiences.
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📌 Scandinave Spa Reservations Team Lead (British Columbia)
🏢 Scandinave
📍 British Columbia