Elevate your career as a Customer Success Manager for Enterprise Accounts at Suger in Vancouver. Drive onboarding and engagement for top-tier clients like Intel and Google Cloud.

This hybrid position focuses on managing strategic enterprise accounts, serving as the primary contact from kickoff to renewal. You'll partner closely with customers to achieve their goals while leading implementations across various cloud marketplaces. Collaborate with cross-functional teams to enhance customer satisfaction and identify expansion opportunities proactively.

Key Responsibilities:
• Champion a portfolio of strategic enterprise accounts
• Guide customers through onboarding and product usage
• Address and resolve inquiries using our ticketing system




• Facilitate renewals and monitor account health
• Contribute to customer success documentation

Requirements:
• Minimum 3 years in Customer Success or similar role
• Proven track record with enterprise customer relationships
• Excellent communication skills in English
• Solid project management capabilities
• Ability to anticipate customer needs and risks

Help shape customer success at Suger, combining proactive support and strategic account insights.
#J-18808-Ljbffr

📌 Customer Success Manager - Enterprise Accounts (British Columbia)
🏢 Suger
📍 British Columbia