Join Affirm's innovative team remotely as the Director of Customer Operations Vendor Strategy. Oversee global vendor partnerships to enhance customer service and operational efficiency.

In this strategic leadership role, you will guide Affirm's vendor operations program while focusing on developing effective governance frameworks and performance management practices. This position requires a proven leader with robust experience in fintech and customer operations who can foster collaboration across teams to reinvent vendor servicing. Your role includes building a culture that prioritizes customer satisfaction and operational success throughout our expansive network.

Key Responsibilities:
• Formulate and execute strategies for global vendor operations
• Establish accountability mechanisms within vendor partnerships




• Lead executive discussions on service quality and operational enhancements
• Partner with analytics to improve performance metrics
• Develop vendor management systems for continuous improvement

Requirements:
• 15+ years in customer operations and vendor management
• Experience with global multi-million-customer operations
• Proven leadership in driving large-scale initiatives
• Deep understanding of compliance and operational frameworks
• Strong analytical and strategic decision-making skills

Elevate customer operations at Affirm by leveraging your expert insights and robust management experience.
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📌 Director of Customer Operations Strategy (Manitoba)
🏢 Affirm
📍 Manitoba