Elevate customer interactions with Air Liquide as a Customer Experience Representative in Burlington, ON. Focus on order fulfillment, support, and using complex ERP systems for service efficiency.

At Air Liquide, the Customer Experience Representative is crucial in facilitating seamless service for industrial gas customers. This role requires navigating ERP systems, processing orders, and ensuring customer satisfaction. You will manage customer inquiries and contribute to a collaborative team environment during day shifts, freeing weekends for personal time.

Key Responsibilities:
• Process a variety of order types and manage the order lifecycle
• Utilize CPQ tool for accurate quotes and sales orders
• Navigate Oracle ERP for inventory checks and order accuracy




• Manage customer cases in Salesforce with attention to detail
• Handle escalations by communicating effectively with customers

Requirements:
• Post-secondary diploma in Marketing, Sales, or related field
• 2 to 5 years of experience is preferred
• Solid written and oral communication skills
• Familiarity with office applications and ERP systems
• Excellent time management and interpersonal skills

Leverage your experience in customer relations and ERP to enhance service delivery at Air Liquide in Burlington.
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📌 Customer Experience Representative Burlington (Ontario)
🏢 VitalAire Canada
📍 Ontario