Join the company as the Director of CX Strategy & Systems, where you will innovate customer engagement through technology leadership. Drive operational excellence across critical business systems.

As Director, you will lead the strategic roadmap for customer experience technology, guiding a high-performing team of analysts and program managers. Your proven leadership and project management skills will shape the company’s approach to customer engagement, ensuring alignment with business goals. You’ll also play a key role in AI adoption to enhance customer service delivery.

Key Responsibilities:
• Lead and mentor a team of BSAs and TPMs
• Establish clear acceptance criteria and UAT protocols
• Communicate effectively with executive stakeholders




• Manage the lifecycle of CX technology initiatives
• Benchmark and integrate emerging CX technologies

Requirements:
• Bachelor’s degree in relevant field; MBA preferred
• 15+ years in Business Systems, including CX leadership
• Successful track record in technology project delivery
• Experienced with Salesforce and other CX tools
• Excellent negotiation and stakeholder management abilities

Redefine the customer experience landscape by leading cutting-edge technological strategies at the company.
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📌 Director of CX Strategy & Systems (Ontario)
🏢 United States Digital Space
📍 Ontario