Become a key player at The Royal Conservatory as a Part-Time Customer Service Representative. Engage with customers in multiple languages, ensuring top-notch service.

This part-time role is critical for managing inquiries in various departments, including the Music Certificate Program and the online Bookstore. Your ability to communicate effectively and diplomatically will be essential as you handle inquiries via phone, email, and chat. Flexibility is a must, given the service hours spanning weekdays and Saturdays.

Key Responsibilities:
• Respond to customer inquiries via phone and live chat
• Keep detailed logs of all customer interactions
• Process tickets accurately and notify customers
• Complete administrative tasks within deadlines
• Follow health and safety protocols

Requirements:
• Excellent communication skills in English
• Familiarity with Mandarin/Cantonese or French is preferred
• Robust attention to detail and quick learning ability
• Proficient in using Microsoft Office
• Prior knowledge of RCM programs is an asset

Join The Royal Conservatory and support exceptional experiences for music education clients!
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📌 Customer Service Representative Focused on Excellence (Ontario)
🏢 Royal Conservatory of Music
📍 Ontario