About the RoleThe Senior Enterprise Customer Success Manager at Quandri is a strategic role responsible for owning and advancing our largest, most complex enterprise accounts, especially as we focus on the US market. This role requires a seasoned professional who can effectively engage with C‑Suite and executive stakeholders, drive deep product adoption, lead cross‑functional relationships that deliver measurable business outcomes, and drive strong commercial outcomes across an enterprise book of business.You will serve as the primary advocate and trusted advisor for your assigned large enterprise customers, accountable for driving retention, revenue growth and overall customer value realization.Partnering closely with Sales, Product, Marketing and Implementation teams, you will ensure Quandri becomes an integral part of our customers’ success in automating insurance brokerage processes.This role demands high ownership, strong executive presence, and the ability to navigate complexity with a solutions‑oriented mindset to move relationships and outcomes forward.This is a hybrid role for candidates based in or willing to relocate to Vancouver, BC.What you’ll doBecome an expert in our products and be able to clearly communicate the value and impact of QuandriUnderstand the fundamentals of the insurance broker landscape and the day to day personal lines renewals broker processesProvide adoption and change management sessions with our customers and their teams on how to properly use our productOwn end-to-end relationships with assigned large enterprise customers as the face and voice of QuandriBuild and maintain multithreaded connections at executive operational, and technical levelsLead strategic conversations, business reviews and executive alignment sessions that drive customer goals, retention and expansion.Proactively manage stakeholder changes by identifying and cultivating new contacts while reinforcing existing partnershipsDevelop and execute tailored, data-driven success plans aligned to each customer’s business objectives and insurance workflowsLead Mutual Value Plans,



Solution Health Reviews and Strategic Business Reviews to demonstrate ROI and impactIdentify account risks early and coordinate internal resources to mitigate churn and service issuesCollaborate closely with Sales to uncover and support revenue expansion and upsell opportunitiesPlan, coordinate, and lead end-to-end onsite workshops and working sessions at customer offices, facilitating strategic alignment and collaborative problem solving with both customer stakeholders and internal Quandri teams.Drive product adoption through customized guidance and change management tailored for complex insurance brokeragesAct as the product expert and advisor, translating Quandri’s platform capabilities into tangible business outcomesAdvocate internally by providing prioritized customer feedback and strategic insights to Product and Engineering teamsPartner with Implementation, Support, Product, Marketing and Sales teams to ensure a seamless customer experience and timely issue resolutionShare knowledge and continuously improve customer success methodologies and enterprise playbooksRegular travel to customer sites across Canada and the US to lead onsite workshops, strategic meetings and business reviewsAbility to manage travel logistics, balance remote and in-person engagementsTravel requiredThe right person for this role will have5+ years experience in Customer Success or Account Management within a SaaS environment, with a minimum of 3 years managing strategic enterprise accountsStrong data-literacy with the ability to analyze product metrics and business outcomesDemonstrated experience leveraging AI tools (Claude, ChatGPT, or similar LLMs) to streamline customer workflows,



automate routine tasks, or enhance service deliveryExcellent project management skillsHigh level of ownership and accountabilityProficiency in Microsoft Word, Excel, Powerpoint or G‑Suite equivalentsProficiency in using a CRM platform (HubSpot preferred)Ability to handle multiple responsibilities and prioritize efficientlyAptitude for technology and the ability to learn to use different software programs quicklyThe ability to manage multiple Customer projectsThe ability to effectively listen and communicate with customers in a professional mannerEffectively present to customers and run engaging customer meetingsWell‑organized with attention to detailDemonstrate commitment and passion for creating positive customer‑centric interactionsBonus points if you haveKnowledge of insurance brokerage workflows, personal lines insurance, or related financial services industries is highly desirableExperience in an AI‑native and high‑growth startup environment, comfortable navigating ambiguity while maintaining customer focus and moving fastCompensation and BenefitsThe range of on target earnings for this position is $130,000 - $170,000 which is dependent on level of experienceEmployee stock options, granted based off experience level upon hire and subject to a standard vesting scheduleEmployee stock options based on experience levelComprehensive health benefits, including $500 Lifestyle Spending AccountFour weeks of paid vacation per yearWork anywhere in the world for 60 calendar days of the yearParental leave top-ups: 6 months for birthing parents, 8 weeks for non‑birthing parents (up to $100,000 annual salary)Equal Opportunity EmployerQuandri is dedicated to fostering a diverse and inclusive workplace. As an equal chance employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.#J-18808-Ljbffr

📌 Enterprise Customer Success Manager - $130,000 - $170,000 A Year (Winnipeg)
🏢 Quandri
📍 Winnipeg