Work LocationToronto, Ontario, CanadaHours37.5Line of BusinessTechnology SolutionsPay Details$115,600 - $163,200 CADKey AccountabilitiesUnderstanding of F5 network routingKnowledge of Oracle DatabasesKnowledge of Tomcat/ApacheKnowledge of Oracle AML and Financial Crime Compliance Management-Transaction Monitoring (FCCM) – an assetExperience in incident management and change management in large scale organizationsProject management experience – an assetKnowledge of financial forecasting and management for the teamExperience in Batch process management and AutoSys schedulingExperience in complex database query performance tuning – an assetExperience managing offshore and vendor SOW resourcesCustomerOversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value‑added and controlled remediation plansManage the operations/support/management of products/systems/applications/services for a range of clients to support them in meeting business objectives/goalsManage key relationships with delivery teams and partners and hold regular service delivery reviews that promote continuous service improvementDrive and manage a highly effective controls workplace (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources)Work with clients to prepare comprehensive IT solutions that meet/exceed client objectives for new and existing systems/applicationsPartner with delivery teams to schedule test cycles and deployments in a timely mannerEnsure scheduled changes take place with proper testing, monitoring and implementation and with little or no adverse impact to the businessWork with technology partners to ensure environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirementsUnderstand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported servicesOversee the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operationLead effort to test, debug, perform analysis and document environment componentsMay conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectivesNegotiate and document project deliverables, timelines, project charters/costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are metIn partnership with other team members, ensure a close relationship is maintained with clients,



in order to keep informed of their business needs and directionMeasure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicableIdentify vendors/TD areas able to provide IT related services and partner with clients in developing business cases, RFI/RFP, etc. consistent with business requirements and guidelinesManage day‑to‑day vendor relationships; ensure timely/accurate communication and resolution of issuesAct as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clientsProvide insight, information and recommendations on industry trends and promote/develop IT awareness and technical understanding of business partners/clientsPartner closely with core infrastructure teams to provide highly resilient and fully engaged support model that encompasses end‑to‑end operational support, including storage, networks, security and computer operationsConsistently strive for timely resolution of production issues while meeting business requirements and service level expectationsProvide 2nd and 3rd level support for production incidents and provide single point of contact for business communications related to production incidents, escalating as requiredProvide support for developing internal metrics reports and establishing and monitoring service delivery and SLAsShareholderMeasure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actionsMay monitor and coordinate operating schedules/priorities for all application‑related incidents to ensure operations are effectively and efficiently supported and maintainedEnsure operational, reputational, and proprietary risks are minimized and focus on process improvementEnsure operations training materials and documentation are kept up to date and used throughout the teamFollow process management discipline for change management of all systems managedMaintain effective dialogue with regulatory bodies and standards organizationsEnsure compliance with well‑defined enterprise technology delivery practices and standards and project management disciplinesSupport/develop sound business cases with ongoing focus on reusability, scalability, innovation, and enterprise‑wide solutionsEstablish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parametersEnsure all testing,



quality assurance and post‑implementation reviews are conducted against critical success factors, per the project plan and objectivesContinuously improve timeliness of delivery while balancing quality and price of solutions/services offeredMay manage appropriate recovery of costs to ensure effective cost management within own area and may develop/manage budgets for IT related activitiesEnsure compliance with IT Disaster Recovery Plan (DRP) and the department's Business Recovery Plan (BRP)Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trendsEmployee / TeamResponsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver resultsGrow team expertise to align with enterprise demand and the Bank's business/technology direction; assess team skills and capabilities and continually look for ways to provide and enhance value deliveredFoster an environment/culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalismCo‑ordinate necessary resources to ensure completion by deadlinesProvide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members' assessment of performance and development plansPrioritize and manage own workload in order to deliver quality results and meet timelinesIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or teamEstablish effective relationships across multiple business and technology partners, program and project managersBreadth & DepthResponsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scopeSets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goalsDirects/manages large‑scale applications/systems/projects across multiple product lines/businesses, involving significant scope and complexityDirects/manages a large group (e.G., up to 50) of IT professionalsUnderstands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organizationDirects the development of resolutions, plans and strategies for operational advancementKey contact internally and externallyGenerally reports to an ExecutiveExperience & EducationUndergraduate degree or Technical CertificateGraduate degree, preferred10+ years relevant experienceStrong communication and presentation skillsLanguage Requirement (Quebec only)Sans Objet#J-18808-Ljbffr

📌 Senior Manager, It Support - Aml/ Oracle Transaction Monitoring - C$115,600 - C$163,200 A Year (Winnipeg)
🏢 TD
📍 Winnipeg