Job Title: IBMS (Operative BMS) Application Support Analyst
Location: Toronto, ON
Duration: Contract (Hybrid)
Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment
Troubleshoot issues in scheduling| ad sales| traffic| and billing modules
Handle incidents| service requests| and user queries via ticketing tools
Perform SQL-based database troubleshooting| data validation| and fixes
Investigate and resolve data inconsistencies and system integration issues
Conduct root cause analysis (RCA) and ensure SLA adherence
Support user access| configurations| and minor enhancements
Work closely with sales| traffic| finance| and technical teams
Essential Skills: Strong experience in Operative IBMS BMS system
Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
Hands-on SQL & database troubleshooting (mandatory)
Experience in helpdesk / EUC support environment
Familiarity with ServiceNow/JIRA or similar tools
Strong analytical| problem-solving| and communication skills
Understanding of infrastructure / EUC setting (VDI| VPN| etc.)
Knowledge of integrations and reporting tools