Join EQ as a Problem Analysis and Change Lead, dedicated to improving banking through effective incident and change management. This hybrid role ensures operational resilience and swift service recovery.

In this key position at EQ, you will oversee incident management processes and facilitate problem resolutions that enhance banking services. Your expertise in root cause analysis and stakeholder communication will foster a culture of continuous improvement. Help us challenge traditional banking norms with cutting-edge solutions.

Key Responsibilities:
• Assess major incidents using the priority matrix
• Drive timely restoration of services for major incidents
• Update stakeholders with comprehensive service status
• Manage incident documentation and root cause analyses
• Develop and improve change management processes

Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 3 years in technical incident resolution
• Excellent verbal and written communication skills
• Knowledge of ITIL 4 methodologies
• Proficient in ServiceNow, Confluence, and Jira

Leverage your skills to contribute to EQ's transformation of the banking landscape.
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📌 Problem Analysis and Change Lead at EQ (Ontario)
🏢 EQ Bank | Canada's Challenger Bank
📍 Ontario