Drive excellence in customer operations as a Senior Customer Success Operations Manager at a pioneering tech firm. This role focuses on designing impactful systems to boost Net Revenue Retention and improve customer journeys.

As a strategic partner to executive leadership, you will establish rigorous operational standards while collaborating with various teams to foster success across every customer touchpoint. Your leadership will empower operations to thrive, ensuring both global and local strategies align with growth goals.

Key Responsibilities:
• Define operational guardrails in collaboration with Global Operations
• Govern the operating rhythm for effective cadences
• Spearhead optimization of customer success management systems




• Facilitate smooth transitions across customer-facing teams
• Monitor key lifecycle phases with a focus on retention

Requirements:
• At least 7 years in customer success or revenue operations
• Expertise in Salesforce and familiarity with Gainsight
• Exceptional data analysis and reporting skills
• Ability to lead meetings and present data-driven insights
• Experience managing documentation and operational frameworks

Become a critical part of transforming how the company approaches customer success and drives growth.
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📌 Senior Customer Success Operations Manager (Ontario)
🏢 United States Digital Space
📍 Ontario