We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book of business, building meaningful relationships with high-value players to drive account growth, engagement, and long-term retention. This is a high-touch, communication-heavy position ideal for someone who thrives on daily client interaction and takes pride in delivering a premium customer experience.

This role will be on-site in our office in Vancouver, BC.

Key Responsibilities

Manage and grow an assigned book of VIP accounts with a focus on increasing account value and player retention

Maintain a high-volume outreach cadence, including a minimum of 20 outbound calls and 50+ text contacts per day

Build genuine, lasting relationships with VIP players through personalized, proactive communication

Develop and execute personalized outreach strategies based on player behaviour, preferences, and performance data

Execute and promote marketing campaigns and promotions to your book of business, partnering closely with the CRM team to activate campaigns, drive engagement, and maximize account value

Monitor player activity and performance trends, identifying opportunities for reactivation, upsell, and retention

Proactively enhance the VIP journey by recommending tailored offers, incentives, and premium experiences





Provide occasional after-hours support via call/text to maintain strong client relationships

Represent our brand at exclusive customer events and travel as needed to host and support VIP events, delivering white-glove experiences for top players

Execute all VIP policies and guidelines, including responsible gaming standards and regulatory requirements

Qualifications and Experience

Bachelor's Degree in Business, Marketing, Communications, or a related field, or equivalent professional experience in a customer-facing role

At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients

What We're Looking For

A proactive, ownership-driven mindset with the ability to thrive in a fast-paced, performance-focused setting

Excellent interpersonal and communication skills with the ability to build trust through authentic engagement

Strong analytical skills with the ability to interpret player data, behavioral trends, and performance metrics to guide outreach strategies

A genuine passion for delivering premium, white-glove customer experiences

Comfort with high-volume daily outreach and a busy, communication-heavy workload

Role Requirements

Flexibility to work nights and weekends to support player events and engagement initiatives

Willingness to travel as needed for VIP events

Availability for occasional after-hours client support

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📌 Associate VIP Account Manager (British Columbia)
🏢 Punt
📍 British Columbia