Elevate patient care as a Supervisor in GreenShield's OnePoint team, ensuring effective service and optimal support for patients and healthcare providers. Train and lead staff to meet high standards.

As the Supervisor of Patient Support Programs at GreenShield, your role focuses on managing referrals, enrollment, and financial coverage to support patient therapy. This position involves overseeing staff performance and delivering essential training, while continuously improving operational processes. Commitment to service excellence and essential healthcare guidelines is key to your success in this role.

Key Responsibilities:
• Develop high-performing staff through training and coaching
• Streamline daily operations and manage staff schedules




• Ensure compliance with healthcare standards and protocols
• Engage with stakeholders for timely service updates
• Handle escalations to enhance service excellence

Requirements:
• 3+ years in healthcare, 2 years in PSP settings
• Knowledge of specialty pharmacy reimbursement processes
• Strong conflict resolution and communication skills
• Experience in performance monitoring and reporting
• Ability to analyze problems and apply critical thinking

Lead a skilled team and ensure patient-focused care at GreenShield.
#J-18808-Ljbffr

📌 Supervisor of OnePoint Patient Care Services (Ontario)
🏢 GreenShield
📍 Ontario