Join the company as the Senior Manager of Support Excellence and redefine customer interactions through cutting-edge AI solutions in a hybrid work setting.

This role involves overseeing knowledge management, quality standards, and learning performance as the company evolves towards AI-native customer support. Leading a diverse team, you will be pivotal in streamlining processes and establishing a high-performance culture. You are expected to articulate an ambitious vision that engages cross-functional teams and directly boosts customer satisfaction.

Key Responsibilities:
• Architect a cohesive vision for support functions
• Drive AI transformation across service channels
• Foster collaboration with product and tech teams
• Cultivate a high-performing management team
• Establish measurable outcomes through OKRs

Requirements:
• 8+ years in support or operations
• Minimum of 3 years in managerial roles
• Proven track record in delivering at pace
• Exceptional cross-functional collaboration skills
• Strong presence and communication capabilities

Bring your expertise in support operations and creative thinking to redefine customer experiences at the company.
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📌 Support Operations Senior Manager Position (Ontario)
🏢 United States Digital Space
📍 Ontario