Join the company's Business Forecast & Planning team as a Senior Analyst in Toronto. This hybrid role centers on optimizing staffing through detailed data analysis and insights.

As part of Customer Care Operations, you will focus on crafting actionable plans from complex operational signals. This role demands close collaboration with leadership to ensure effective resource alignment amid often ambiguous data scenarios. Your analytical skills will be crucial in driving business decisions.

Key Responsibilities:
• Develop and manage staffing models aligned with business needs
• Transform complex data into compelling insights for leadership
• Ensure accuracy in planning execution and business reviews




• Use AI tools for advanced reporting and analytics
• Identify ways to streamline planning processes

Requirements:
• At least 2 years in planning or analytics roles
• Skills in SQL and Python for data interpretation
• Familiarity with AI technologies for efficiency
• Robust analytical mindset with a business focus
• Bachelor’s degree in a quantitative discipline; advanced degree preferred

Utilize your analytical skills to support strategic staffing decisions within the company’s operations.
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📌 Senior Analyst Planning & Forecasting Hybrid (Ontario)
🏢 United States Digital Space
📍 Ontario