Join BMO as a Bilingual Senior Service Representative focused on enhancing customer relations and delivering efficient lending operations. Utilize your robust communication skills to interact with clients and streamline processes.

This role requires fluency in French and English, ensuring accurate loan administration and servicing for diverse lending products. Collaborate with stakeholders to maintain service level agreements, improve workflow, and achieve business outcomes. Your problem-solving and analytical skills will contribute to operational integrity.

Key Responsibilities:
• Manage loan documentation and transactions efficiently
• Provide accurate and knowledgeable responses to inquiries
• Check and reconcile service requests diligently




• Collaborate on development and implementation of new processes
• Maintain an understanding of regulatory requirements

Requirements:
• 2-3 years of experience in a relevant service capacity
• Knowledge of risk and regulatory frameworks
• Proficient with technology and reporting tools
• Strong organization and prioritization skills
• Effective collaboration and teamwork capabilities

Support BMO's mission by leveraging your language skills and lending knowledge to create positive client interactions.
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📌 Senior Service Representative - Bilingual (Quebec City)
🏢 BMO
📍 Quebec City