Elevate the broadband service experience at Xplore Inc. as a Bilingual Technical Support Specialist. Leverage your customer service expertise to troubleshoot and resolve technical challenges.

As part of Xplore's dedicated team, you will directly help customers navigate technical difficulties related to internet and network connectivity. This specialist role emphasizes technical support and promotes Xplore’s product offerings by identifying customer needs. Working within a fast-paced workplace, you will document issues and liaise with internal teams to deliver effective solutions.

Key Responsibilities:
• Troubleshoot advanced connectivity issues with clients
• Work with internal teams to escalate technical problems
• Document and track customer service tickets accurately




• Stay knowledgeable about Xplore’s product suite and services
• Recommend Xplore products that align with customer needs

Requirements:
• Bilingual in French/English is a must
• Relevant post-secondary education or equivalent experience
• Customer service experience in contact centers is an asset
• Familiarity with technical testing tools and methodologies
• Strong computer skills with knowledge of Microsoft Operating Systems

Use your bilingual skills to deliver top-notch technical support and improve the customer experience at Xplore Inc.
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📌 Technical Support Specialist Bilingual Role (Alberta)
🏢 Xplore
📍 Alberta