Join OTIP Group of Companies as a Client Service Representative to deliver exceptional customer service and administrative support. Engage with clients while managing essential documentation and inquiries.

As a key member of the Shared Services team, you will work closely with the Assistant Manager and Sales Representatives. Responsibilities include processing documents, handling incoming correspondence, and supporting policy management via the Applied Epic Broker Management System. This role emphasizes the importance of high-quality customer interaction and organizational efficiency.

Key Responsibilities:
• Review, sort, and manage daily incoming documents
• Provide excellent client support for payment processing
• Coordinate responses to email inquiries from brokers




• Ensure accuracy in policy application and documentation
• Maintain strict confidentiality and adhere to service standards

Requirements:
• Excellent communication skills, both verbal and written
• Background in administrative support or insurance sectors
• Familiarity with Microsoft Office applications
• Previous experience with Applied Epic systems is advantageous
• Robust organizational skills to manage multiple priorities

Bring your commitment to client satisfaction and administrative excellence to OTIP Group in this vital role.
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📌 Client Service Representative at OTIP Group (Quebec City)
🏢 Orbit Insurance Services
📍 Quebec City