Lead the future of UX research at eBay, transforming how we connect with millions of customers. This strategic role focuses on modernizing research operations for better insights and effectiveness.

As Principal of UX Research Systems, you will have a significant impact on eBay’s long-term vision. This includes enhancing participant recruitment, optimizing research tooling, and driving AI-enabled transformations across operations. Your leadership is critical in aligning teams, improving data quality, and establishing a scalable research infrastructure.

Key Responsibilities:
• Define the long-term vision for UX research systems
• Transform research operations into scalable platforms
• Lead AI-driven automation of research workflows




• Enhance participant and panel management capabilities
• Establish operational excellence and measurable outcomes

Requirements:
• 15+ years in UX Research Operations or related fields
• Expertise in research technology platforms and participant management
• Proven success in self-service research platforms
• Solid strategic execution and systems-thinking
• Exceptional executive influence and cross-functional leadership

Elevate eBay’s research capabilities and connect customers efficiently as the Director of UX Research Systems.
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📌 Director of UX Research Systems at eBay (Ontario)
🏢 eBay
📍 Ontario