Join GM Financial and excel as a Customer Experience Advocate. Provide unparalleled service to customers and dealers while addressing lease and loan inquiries in a bilingual environment.
As a Customer Experience Advocate, you will facilitate high-quality interactions with clients, utilizing your fluency in French and English to ensure seamless communication. Your knowledge of the auto finance industry and commitment to customer satisfaction will empower you to resolve issues efficiently. You will collaborate with internal teams to foster brand loyalty through proactive service and support.
Key Responsibilities:
• Handle inbound and outbound inquiries professionally
• Foster long-term relationships with customers and dealers
• Ensure compliance with company policies and procedures
• Effectively communicate payment solutions and options
• Liaise between stakeholders to enhance customer experience
Requirements:
• Bilingual in English and French
• Knowledge of auto finance and banking systems
• Strong verbal and written communication skills
• Capable of managing multiple tasks in a fast-paced setting
• Detail-oriented with strong organizational abilities
Enhance customer experience and drive brand loyalty through your role at GM Financial.
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