Description
Own and lead ELEMIS’ #1 UK & Ireland store
This is a rare opportunity to take full ownership of our highest-performing UK&I; location at Kildare Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.
The Opportunity
As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 7 to deliver best‑in‑class results.

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Description
Own and lead ELEMIS’ #1 UK & Ireland store
This is a rare opportunity to take full ownership of our highest-performing UK&I; location at Kildare Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.
The Opportunity
As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 7 to deliver best‑in‑class results.

What You Will Do
Own your business

Take full accountability for overall store performance, ensuring targets are consistently achieved or exceeded

Analyse sales data to identify trends, opportunities, and actions to drive growth

Develop plans to increase footfall, retention, and average transaction value (ATV)

Lead and develop your team

Inspire, coach, and develop a high‑performing team aligned to ELEMIS Flagship standards

Conduct regular 1:1s, performance reviews, and structured development plans





Foster a culture of continuous learning through training, coaching, and product education

Monitor engagement, motivation, and performance, addressing opportunities proactively

Create effective rotas that balance business needs with development opportunities

Deliver treatment excellence

Champion exceptional treatment standards aligned to luxury spa expectations

Support smooth day-to-day operations of treatment spaces

Ensure the highest standards of hygiene, professionalism, and compliance

Oversee the end-to‑end client journey, driving satisfaction, retention, and loyalty

Monitor KPIs, feedback, and usage to continuously improve treatment performance

Build and nurture relationships

Deliver exceptional consultations and personalised client experiences

Drive a strong clienteling culture with follow‑ups and tailored skincare journeys

Plan and execute events and activations to grow engagement and brand awareness

Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador

Identify opportunities to enhance visibility, collaboration, and commercial success

Drive store and brand excellence

Maintain premium standards across merchandising, presentation, and hygiene

Oversee stock management, audits, and accurate product handling

Lead promotional activity and in‑store initiatives to maximise brand impact

Work sustainably and responsibly

Embed ELEMIS sustainability goals into all operational decisions

Support initiatives that reduce waste and environmental impact

Who You Are

An experienced leader within a target driven workplace

Commercially driven with a proven track record of delivering results

Skilled in coaching,



developing, and motivating high‑performing teams

Confident using data and insights to drive decision‑making

Passionate about delivering exceptional client experiences

A strong relationship builder, able to influence stakeholders at all levels

Highly organised with excellent operational and planning skills

Committed to inclusivity, collaboration, and continuous improvement

What We Offer

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands

Enhanced parental leave policies

Income Protection and Life Assurance

27 days holiday plus your birthday off

Company pension scheme

Employee Assistance Programme

Cycle to Work Scheme, Season Ticket Loan, and service awards

Structured leadership and product training programmes

Ongoing development and career progression opportunities

A supportive, inclusive environment where you can thrive

The opportunity to make a visible commercial and leadership impact

Our People Commitments
Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high‑performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.

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📌 Business Manager (Alberta)
🏢 Elemis
📍 Alberta