About Us: Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

About Us: Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life‑changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world‑leading solutions that power their important work.

Scope of the Role: In this multifaceted role, the Solution Engineer serves as the functional and technical lead for DistillerSR solution project delivery and ongoing customer success initiatives. The Solution Engineer is an exceptional communicator and possesses competencies in business analysis, software configuration, quality assurance, documentation, account management, and client relationship management. As a Solution Engineer, you will be an integral part of providing the highest quality of service to our global network of customers, ensuring long‑term product adoption and success.

Duties & Responsibilities:
Act as a trusted technical advisor, providing expert guidance and hands‑on assistance in deploying, managing, and optimizing our software solutions

Build and maintain strong relationships with assigned named accounts to drive long‑term customer success and value

Manage multiple projects, accounts, deadlines, and milestones over extended project durations

Facilitate and lead requirements‑gathering workshops and document solution designs

Guide the configuration of DistillerSR software solutions to employ best practices that will enable customers to successfully maximize adoption, ensuring they get the highest level of value from the product.





Configure DistillerSR to satisfy client‑specific business processes, rules, and functional requirements

Lead business requirements for integration, data conversion, and complex business logic

Verify fully configured solutions to ensure expected results and alignment with customer objectives

Support client User Acceptance Testing, issue triage, and resolution during solution delivery

Design and implement AI driven workflows within DistillerSR and LLMs

Provide ongoing knowledge transfer to client project team members throughout the project lifecycle

Analyze customer usage data to identify opportunities for increasing product adoption and optimizing business processes

Conduct regular customer check‑ins to ensure customer satisfaction, identify risks, and develop action plans to mitigate churn

Track, communicate, and elevate critical client concerns internally while mobilizing resources to find solutions

Conduct quarterly ROI meetings with customers to assess value delivered and identify areas for improvement

Collaborate cross‑functionally with Sales, Marketing, Product Development, and other departments to drive product adoption and revenue protection

Act as the highest level of expert on the product internally, and advise other departments when they need a deep understanding of an issue

Maintain expertise in DistillerSR's product and domain offerings; work closely with the product team to advocate for customer‑driven product decisions

Participate in continuous improvement initiatives and assist with drafting services‑related policies, procedures, and work instructions

Identify opportunities for product expansion within customer accounts and pass those on to the Account Executives if additional licensing is needed to support it

Ensure customer satisfaction through product knowledge, technical expertise, responsiveness, and professionalism

Ability to travel internationally, up to 15% of the time

Requirements Required Qualifications:

University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent experience





Minimum of two years of relevant experience in software implementation, consulting, or account management

Excellent communication, presentation, facilitation, time management, and interpersonal skills

Strong technical skills, including an understanding of API, LLM, & MCP technologies

Strong client relationship skills with a proven ability to manage expectations and drive adoption

Experience defining and documenting business processes and transaction flows

Experience configuring business logic in a web‑based platform (no programming skills required)

Working knowledge of the software delivery life cycle

Experience conducting quarterly business reviews or ROI assessments with customers

Demonstrates professionalism in a customer‑facing role

Strong cross‑functional collaboration skills

Well‑developed computer skills, including proficiency with Microsoft Office and Google Workspace tools

Preferred Qualifications:

Experience with Python and APIs, scripting (Python, JavaScript, XML, JSON) or automation tools

Previous experience in a SaaS or software development environment

Compensation Salary Range: $79,000 to $91,000

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you're excited about the opportunity but the listed salary range doesn't fully align with your expectations, we still encourage you toapply. We're open to discussing a competitive package that reflects your background and expertise.

Benefits We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth‑minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements

Benefits coverage from Day One

Annual winter holiday shutdown

Three weeks vacation

Wellness reimbursement

Professional development support

Career growth opportunities

Excellent culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements. DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

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📌 Solution Engineer (Quebec City)
🏢 DistillerSR
📍 Quebec City