At NexusBC, our mission is to “support individuals through practical resources and trusted services that enhance lives”. We have offices in Vernon and Enderby, and for 38 years, we have been providing services for job seekers, seniors, volunteers and almost anyone who needs assistance in their life’s journey. You can find out more about us at www.nexusbc.ca.
NexusBC is seeking a Coordinator for our Caregiver Support program to be based in our Vernon office. You and program volunteers will support the wellbeing and confidence of caregivers through 1:1 emotional connection, facilitated peer groups, providing educational resources and assisting caregivers as they navigate community and healthcare services.
This is a full-time position, 5 days/week, Monday to Friday 8am-4pm, 37.5 hr/week that reports to the Executive Director. You will work collaboratively with NexusBC program staff and the Marketing Coordinator to build awareness of the program and seek caregiver referrals. You will thrive in this role if you are compassionate, a good listener, and would love to support caregivers so that they can continue to help the individuals they care for.
Overview The Coordinator will support caregivers in a manner that is inclusive and professional. It is anticipated that you will work with volunteers who will assist in delivering the program.
Specific responsibilities include: Primary Responsibilities Completes and documents caregiver intakes to fully understand each caregiver’s unique needs and develop individual support plans
Provide regular one-to-one support for caregivers over the phone, in-person or online, whichever works best for the caregiver
Create and lead Vernon caregiver support groups, and building a safe, confidential and inclusive environment for group members




Identify other potential locations in the North Okanagan area where a need for caregiver support has been identified to assess the demand for additional caregiver support groups
Work cooperatively and confidentially with referral sources and community contacts
Liaises regularly with NexusBC program coordinators to become knowledgeable of community resources and where/how to access supports
Makes connections with local health care and related professionals to secure guest speakers or host workshops that are of interest or are appropriate for caregivers
Provides information and referrals to caregivers regarding available community supports
Works with the Volunteer Services Coordinator to recruit, onboard and train volunteers who will assist the Coordinator in delivering caregiver supports
Works with the Marketing Coordinator to design advertising/promotional materials for the Caregiver Support program according to United Way guidelines
Perform administrative duties for the program, including maintaining statistics and preparing quarterly reports for United Way
Liaises with local healthcare providers to promote the program, supplement caregivers’ knowledge base about the disease/conditions they are supporting,
Provides self-care resources and referrals to relevant service providers for caregivers
Additional Responsibilities Builds relationships and referral networks with community organizations and Interior Health
Engages and participates in educational training for caregivers on topics such as healthy aging and other relevant subjects




Participates in United Way Learning and Evaluation initiatives, including the Caregiver Coordinators’ Community of Practice meetings
Attends monthly meetings with the Healthy Aging team at NexusBC
Complies with NexusBC policies and procedures including NexusBC code of ethics
Maintains strict privacy and confidentiality procedures according to NexusBC protocols
Participates in monthly NexusBC staff meetings
Acquires additional training and professional development as appropriate
Other duties as assigned
Qualifications and Skills Degree or diploma in social services, gerontology, health care, social work, or a related human services field; an equivalent combination of education, training and/or experience will be considered
Comprehensive knowledge of community resources, services and programs preferred
Two (2) years’ experience (preferred) working with seniors and/or diverse populations
Strong knowledge of seniors’ issues and challenges related to healthy aging and social determinants of health
Excellent listening, problem-solving and critical thinking skills
Solid organizational skills
Mid/high-level skills with Microsoft Word and Excel; experience using databases preferred
Familiarity with the non-profit sector preferred
Ability to obtain a clean criminal record check
Workshop facilitation skills considered an asset
Effective team player, with ability to set strong personal boundaries
NexusBC provides a competitive wage and benefits package to eligible employees, and an inclusive and collaborative work environment. We also offer professional development opportunities, free parking and your birthday off with pay! The pay range for this position is $26-$28/hour.
We thank all applicants; however, only those candidates selected for interviews will be contacted.

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📌 Caregiver Support Program Coordinator (British Columbia)
🏢 NexusBC Community Resource Centre
📍 British Columbia