Enhance patient care as a Specialist in Patient Support Services with Shoppers Drug Mart, located in Mississauga, Ontario. This full-time opportunity is focused on managing patient support programs and ensuring exceptional service.

The Patient Care Specialist role at Specialty Health Network involves being the primary contact for patients enrolled in a support program. You will utilize your healthcare experience to assist patients in navigating their treatment journey, ensuring access to necessary therapies and advocating for their needs. Your role will also involve delivering timely information and managing reimbursement processes effectively.

Key Responsibilities:
• Act as primary contact for patients and their healthcare teams
• Conduct welcome calls and gather essential patient information




• Guide patients through available program services
• Advocate for medication funding and assist in documentation
• Ensure seamless access to therapy and training for patients

Requirements:
• College Diploma or University degree needed
• 2-3 years in healthcare or pharmaceutical industry preferred
• Experience in customer service or call center
• Robust proficiency in MS Office and CRM programs
• Bilingualism in French & English is an asset

Utilize your healthcare expertise to create positive patient experiences and support at Shoppers Drug Mart.
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📌 Specialist in Patient Support Services (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario