Elevate customer experiences with the company, the innovative AI platform! This leadership position based in Kitchener focuses on maximizing customer value and fostering long-term relationships.

As Manager of Customer Success, you will oversee a team of Customer Success Managers dedicated to delivering exceptional outcomes for key accounts. This role involves driving product adoption, monitoring customer health, and leading team-oriented efforts across Sales, Marketing, and Product teams. Additionally, you will develop strategies for at-risk customers and report key metrics to senior leadership.

Key Responsibilities:
• Lead and develop a team of Customer Success Managers
• Ensure customer satisfaction within the Key segment
• Accelerate product adoption and minimize churn




• Monitor account health and address escalated issues
• Collaborate to create customer-centric strategies

Requirements:
• 2-3+ years of management experience in Customer Success
• Required SaaS experience; telecommunications background is a plus
• Professional communication and dynamic presentation skills
• Proven ability to lead cross-functional initiatives
• Experience with customer success technologies like Gainsight

Guide your team to ensure customer success at the company and leverage innovative AI solutions in Kitchener!
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📌 Hybrid Customer Success Manager Role (Ontario)
🏢 United States Digital Space
📍 Ontario