Lead customer engagement as the Manager of Customer Success at Dialpad, positioned in Kitchener, Ontario. This hybrid role focuses on enhancing customer satisfaction and driving product utilization.

In this managerial position, you will oversee a team of Customer Success Managers dedicated to Key Accounts. You will ensure customers achieve maximum value from Dialpad’s platform while fostering long-term relationships. As the voice of the customer, you will work closely with various teams to adapt solutions to meet customer needs effectively.

Key Responsibilities:
• Develop and lead a high-performing team of Customer Success Managers
• Champion customer satisfaction and advocate for client needs
• Collaborate with customers to ensure product adoption and value realization




• Track and address customer health and escalation issues promptly
• Report performance metrics to senior leadership

Requirements:
• 2-3+ years of experience managing Customer Success teams
• SaaS experience required; telecommunication experience preferred
• Excellent communication and presentation skills
• Proven track record in cross-functional collaboration
• Experience with Salesforce and customer success tools

Drive product adoption and customer satisfaction with your leadership skills at Dialpad.
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📌 Manager, Customer Success at Dialpad (Ontario)
🏢 Dialpad
📍 Ontario