Drive customer satisfaction and product adoption as a Customer Success Manager with Optix, a leader in flex space technology. This hybrid role emphasizes client journey ownership, fostering relationships, and achieving retention goals.

At Optix, you’ll manage a portfolio of clients, ensuring seamless onboarding, retention, and expansion efforts. You’ll lead proactive discussions focused on growth opportunities while collaborating closely with Product to shape future offerings. This position is ideal for individuals with a strong background in technology-driven client success.

Key Responsibilities:
• Own the complete client journey from onboarding to renewal
• Facilitate onboarding calls for current clients in your portfolio
• Drive retention and product adoption for existing clients




• Identify upsell opportunities tied to measurable outcomes
• Maintain accurate records in HubSpot throughout the client lifecycle

Requirements:
• 3+ years in customer success or account management
• Proven track record in retention and expansion outcomes
• Comfortable with difficult conversations and escalations
• Experience with AI-powered tools and platforms
• Eligible to work in Canada for hybrid model

Join Optix to elevate customer engagement and create meaningful relationships through excellent service.
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📌 Customer Success Manager at Optix (British Columbia)
🏢 Optix
📍 British Columbia