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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Job Summary:
The Team Lead Pharmacy Operations will work closely with the Supervisor to provide guidance and instruction to the team by delegating work, overseeing progress toward daily operation goals, and coaching team members as needed. The Supervisor, Pharmacy is a successor role for the Team Lead Pharmacy Operations role and can also serve as a backup for other Lead Positions.
Section A – Specific Responsibilities
Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity, operational efficiency and patient-focused service
Responsible for the operational activities of a variety of functional area as assigned
Provide metric based updates to Supervisor at frequent and regularly scheduled intervals to ensure operational success
Supports the Supervisor with the development and execution of policies and practices; acts in accordance with Pharmacy policies and seeks assistance with unusual situations and/or staff
Review and analyze reports and confers with Manager/Supervisor to obtain data required for planning activities, status of work in progress, and problems encountered
Supports the Supervisor and Quality Assurance team to identify, investigate, evaluate and follow-up on all risk incidents and quality issue concerns, as related to the case management team
Required to be a point of escalation for both PSP and provider solutions workflows as needed
Provides regular feedback to the Supervisor regarding quality, operational, technical and/or process issues involving program,
team or individual
Allocation of related resources as needed to ensure effective and efficient delivery of departmental service levels
Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Supervisor on a regular basis
Collaborates with the Supervisor, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis
Understanding of technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide services to patients
Assists in troubleshooting basic technical issues; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues
Shift work required at least 1 closing shift per week, which may extend past (8 - 9pm based on location)
Weekends as required, including, but not limited to inventory
Section B – Key Requirements
Knowledge
Proficiency in Windows environment and MS Office.
Applicants must have at least a grade 12 High School Diploma or equivalent
Knowledge of Kroll Pharmacy Software is an asset
Skills & Abilities
Exceptional organizational and multitasking abilities.
Effective communication skills, written and verbal
Team player with effective problem solving
Quick learner in fast-paced environments.
Problem-solving and team player.
Self-starting and independent work style.
Experiences
3+ years of retail pharmacy experience
Experience in specialty pharmacy preferred but not required
Section C – Supervision and Communication
Communication: PSP, Programs, Pharmacy, Patients, Finance and Third party Insurance providers
Section D – What you gain in the role
Knowledge: Gain increased leadership and management skills to effectively oversee and develop teams, analyze data to drive operational improvements, and manage key performance metric
Skills and Abilities: Team Management, multitasking, organization, decision making, problem solving and trouble shooting, ability to work under pressure and meet tight deadlines, interpersonal skills
Experiences: Working with various cross functional teams both internal and external
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding advantages at McKesson, please click here.
Our Base Pay Range for this position
$63,000 - $84,000
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)
[email protected] or (Canada)
[email protected]. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
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📌 Team Lead Pharmacy Operations,Specialty Health (Ontario)
🏢 McKesson
📍 Ontario