As a Customer Experience Strategist at PwC, guide clients in crafting impactful experiences that foster customer loyalty. This senior role demands expertise in design and strategy within digital platforms.

In this position, you will leverage your experience in UX strategy and design to lead customer-centric initiatives. Working with the Customer Transformation team, you will analyze user data, map journeys, and develop comprehensive strategies that emphasize effective interactions. Your focus will be on implementing design solutions that are grounded in deep user insights.

Key Responsibilities:
• Analyze customer data to uncover insights and opportunities
• Design user journeys and prototypes that enhance interactions
• Manage project components and stakeholder relationships




• Create reusable design patterns aligned with established standards
• Validate design decisions through usability testing

Requirements:
• Strong background in digital experience design
• Familiarity with design thinking and human-centered methodologies
• Effective stakeholder management at various organizational levels
• Experience with Salesforce tools and web technologies
• Expertise in accessibility and compliance standards

Help PwC clients elevate their customer interactions through innovative experience design strategies.
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📌 PwC Customer Experience Strategist (Quebec City)
🏢 PwC Canada
📍 Quebec City