Be the first line of support as a Customer Service Representative at Citron, connecting customers with essential services and information. This role emphasizes resolving concerns, handling orders, and facilitating effective communication.

As you report directly to the Head of Customer Success, your role will involve interacting with customers and internal teams to ensure exceptional service. With 2 to 5 years of call center experience preferred, applicants should possess solid communication skills and knowledge of CRM systems like Salesforce. Your capacity to multitask and manage inquiries will play a pivotal role in enhancing customer satisfaction.

Key Responsibilities:
• Verify and process customer orders accurately
• Handle customer service requests efficiently




• Securely process payment information online
• Address calls and resolve issues professionally
• Manage Salesforce service queues effectively

Requirements:
• 2 - 5 years of call center experience
• Proficient in Microsoft Office programs
• Flexible availability during weekdays
• Experience in retail or hospitality is an asset
• Knowledge of the washroom industry a bonus

Bring your customer relations talents and tech-savviness to drive service excellence at Citron.
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📌 Citron Customer Service Representative Role (Ontario)
🏢 Citron Hygiene
📍 Ontario