À propos de Cencora Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et cooperative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d'oeuvrer pour des vies plus saines. Joignez-vous à nous
Ce que vous ferez This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Responsibilities: Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Responsabilités Delivers routine to moderately complex clinical services activities that support safe, accurate, and compliant care coordination, documentation, and case progression within established guidelines.
Coordinates with clinical, operational, reimbursement, and logistics partners to resolve standard exceptions and maintain continuity across connected service and care workflows.
Analyzes patient, provider, and clinical information to determine appropriate next steps, distinguish operational issues from clinical-risk signals, and elevate concerns within defined protocols.
Resolves common workflow and documentation exceptions by applying approved decision rules, service standards, and clinical process requirements to support timely and reliable outcomes.




Maintains accurate, complete, and traceable records that support quality controls, regulatory expectations, and effective handoffs across the service line.
Improves templates, job aids, and routing practices based on recurring patterns to reduce rework, strengthen consistency, and enable low-risk process enhancements within team control.
Facilitates day-to-day coordination and informal onboarding support through examples, question resolution, and clear communication of approved documentation and workflow expectations.
Éducation Bachelor's degree in nursing, clinical practice, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.
Professional license or registration in nursing in the applicable jurisdiction of practice required.
Certification in clinical services, care coordination, patient safety, or equivalent preferred.
Certification in case management, clinical documentation improvement, healthcare quality, or equivalent preferred.
Expérience professionnelle 4+ years of experience in nursing, clinical services, care coordination, patient support, clinical documentation, or a related field required.
Compétences et connaissances Flexibility in order to provide services for pre-scheduled and occasional last minute patient appointment requests
Effective organizational skills; attention to detail
Ability to communicate effectively both orally and in writing
Strong written and verbal communication skills
Able to work in both a team and independent setting
Able to travel within a geographical boundary




Ce qu'AmerisourceBergen offre Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages socials spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.
Temps Partiel Égalité d'accès à l'emploi AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l'origine ethnique, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de sexe, aux renseignements génétiques, à la nationalité, à l'age, aux handicaps, au statut de vétéran ou à l'adhesion à toute autre classe protégée par la loi fédérale, d'État ou locale.
Politique sur l'accessibilité AmerisourceBergen a adopté des pratiques d'emploi justes et accessibles.
Sur demande, AmerisourceBergen offrira des mesures d'adaptation aux personnes handicapées durant les processus de recrutement, d'evaluation et d'embauche et tout au long de leur emploi.
Affiliated Companies Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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