Elevate service operations as a Service Manager with ABB, driving strategic growth and customer satisfaction. Lead a dynamic team while optimizing service performance in a B2B workplace.

In this essential role, you will shape and execute the service strategy aligned with business goals. With full P&L; responsibility, your aim is to boost revenue and enhance customer satisfaction metrics. You'll lead a team of over ten employees, ensuring high efficiency and continuous improvement in service delivery.

Key Responsibilities:
• Implement service strategies to meet growth targets
• Oversee P&L; for revenue growth and profitability
• Drive customer satisfaction through operational initiatives
• Enhance service delivery performance metrics
• Lead and develop a service-oriented team

Requirements:
• Bachelor's degree is mandatory
• Minimum 12 years of relevant experience
• Proven background in customer service or operations
• Experience managing teams of 10+ employees
• Fluent in both English and French

Become a driving force in service excellence and team leadership at ABB.
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📌 Service Manager at ABB (Quebec City)
🏢 ABB
📍 Quebec City