Transform customer success at Tipalti as a Customer Success Operations Leader. Drive strategic initiatives while working directly with leadership in a versatile hybrid environment.
In this pivotal role, you'll act as a trusted advisor to Customer Success and Onboarding teams, using your analytical skills to derive insights from customer performance data. Your hands-on involvement will include optimizing workflows, enhancing processes, and leveraging AI tools to support operational strategies. Collaborating with various departments, you’ll focus on elevating the customer experience across the board.
Key Responsibilities:
• Advise leaders in Customer Success and Onboarding
• Analyze customer health and renewal metrics
• Troubleshoot issues for frontline teams
• Implement improvements for service delivery
• Oversee automation and data flow initiatives
Requirements:
• Minimum of 8 years in Revenue Operations
• Advanced skills in data analysis and BI tools
• Experience with automation platforms like Salesforce
• Exceptional stakeholder management skills
• Background in SaaS and subscription business models preferred
Embark on a journey to redefine customer success operations at Tipalti by bringing your expertise and strategic vision.
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