Join Zetron as the Service Desk Manager, enhancing global IT support services in a hybrid working environment. Ensure employees receive top-tier technology assistance by leading a collaborative team. In this pivotal role based in Victoria, British Columbia, you will oversee the Service Desk and End User Support teams across various global regions.

Your responsibilities include managing service performance, influencing continuous improvements, and leveraging automation to foster productive support practices while building strong partnerships with internal stakeholders. Key Responsibilities:

- Lead the IT Service Desk and End User Support teams
- Manage incidents, escalations, and service requests
- Analyze service performance and identify trends
- Implement AI tools and knowledge management strategies
- Collaborate with technology teams for seamless service delivery Requirements:
- Bachelor’s degree in IT or related field
- Minimum 5 years in Service Desk management
- Expertise in ITSM and ITIL practices
- Experience with automation and process improvement
- Excellent communication and analytical skills Become part of Zetron's innovative team, committed to exceptional IT service delivery and operational excellence.

📌 Service Desk Manager - Zetron Hybrid Role (Victoria)
🏢 Zetron
📍 Victoria