Become a pivotal part of Medavie's mission by leading the Service Desk team in this permanent position. Emphasizing excellence in ITIL processes and team development, this role invites individuals passionate about customer service and operational efficiency. As the Team Leader of the Service Desk, you'll guide and develop a skilled team while managing daily operations, incident management, and service requests.

Your focus on communication and relationship building will enhance service delivery and support the execution of corporate projects. Key Responsibilities:

- Lead and develop the Service Desk team effectively
- Manage daily Service Desk functions and escalations
- Contribute to service roadmap delivery aligned with corporate strategy
- Ensure security audits and change management are executed
- Maintain reports on Service Desk effectiveness Requirements:
- Bachelor's degree in computer science or related field
- Five years’ experience in a Service Desk or Contact Centre
- ITIL certification strongly preferred
- Knowledge of Powershell, Git, and service management tech
- English fluency required, French an asset Drive excellence in service operations and lead your team to success at Medavie.

📌 Service Desk Team Leader at Medavie (Moncton)
🏢 Medavie
📍 Moncton