Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences? Do you thrive in a hands-on role where no two days are the same? We're looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why
Join Splitsville as a Team Leader and in return you'll get:

50% off food when you are working

$1 bowling

Ongoing training and development, with the chance to fast track your career

Access to our in-house management training programs

Mental health support benefits

The What
As a Team Leader, you'll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here's some of what you can expect as part of the role…

Lead shifts and support daily operations across all departments

Deliver exceptional, friendly guest service both in-person and over the phone

Demonstrate robust leadership by coaching, motivating, and developing team members

Assign tasks, monitor performance, and provide real-time feedback

Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety

Support team scheduling, breaks, and shift transitions

Handle guest concerns professionally and resolve issues promptly

Drive sales through upselling, promotions, and team target setting





Assist in controlling labour and operating costs in line with business needs

Ensure compliance with company policies, including cash handling and health & safety procedures

Complete all required checklists, reporting, and shift summaries

Oversee booking systems and ensure accurate guest data entry

Coordinate team communication to ensure seamless guest flow and event execution

Maintain strong knowledge of food, beverage, and service offerings

Support stock control, inventory management, and audit standards

Ensure all guest experiences-from parties to casual visits-run smoothly

The Who
The be a successful Team Leader, you'll have:

Previous experience in a guest-facing, hospitality, entertainment, or leisure environments

Strong communication and leadership skills

A passion for delivering memorable guest experiences

Ability to work both independently and as part of a team

Flexibility to work varied shifts, including evenings and weekends

Confidence working in a fast-paced environment

Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)

Food Handlers Certificate

Splitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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📌 Team Leader (Quebec City)
🏢 Splitsville Bowl
📍 Quebec City