Marda Loop Animal Hospital is currently welcoming a full time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very significant support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!
Create a warm and welcoming environment for our patient and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality or retail is an asset! No experience with animals, no problem, so long as you love pets!
What VCA Canada Offers A caring culture of Wellness and Appreciation!




RRSP Employer 5 % Match Program - saving for your future just got easier!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer.
If you require any assistance, please let us know.
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians - over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

#J-18808-Ljbffr

📌 Client Service Representative - Marda Loop Animal Hospital (Alberta)
🏢 VCA Canada
📍 Alberta